Responsible gambling

Responsible Gaming at 21 Casino

At 21 Casino, we understand the importance of responsible gaming practices to ensure a safe and enjoyable experience for all our players. Our platform is designed with tools and features that allow you to set limits on your spending, self-exclude if needed, and seek help when required.

Setting Limits

We encourage you to set deposit limits to control how much money you spend at our casino. You can set daily, weekly, or monthly limits to suit your gaming preferences. If you need assistance with setting these limits or have any questions, please contact our customer support team.

Reality Checks and Time-Outs

To help you monitor your gaming activity, we offer reality checks that send reminders at 30-minute, 1-hour, or 2-hour intervals. Additionally, if you feel the need to take a break from gaming, you can activate time-outs ranging from 24 hours to 30 days.

Self-Exclusion

If you're concerned about your gaming habits or need support, we have a self-exclusion feature that allows you to temporarily (24 hours to 6 months) or permanently exclude yourself from our platform. This will prevent you from accessing your account and participating in any gaming activities during the specified period.

Account Closure

In some cases, it may be necessary to close your account to maintain control over your gaming habits. Please note that this decision is irreversible, and all funds will be returned to you.

Affordability Checks

During registration and ongoing, we conduct affordability checks to ensure you can afford the costs associated with gaming at our platform. This includes verifying your income, expenditure, and other relevant factors.

Responsible Gaming Agreement

When creating an account, you'll be required to sign a responsible gaming agreement, which outlines our commitment to providing a safe and enjoyable experience for all players. By signing this agreement, you acknowledge your understanding of the terms and conditions related to responsible gaming at 21 Casino.

Help Resources

If you need support or guidance on managing your gaming habits, please explore the following resources:

• BeGambleAware.org
• GamCare
• National Council on Problem Gambling
• UK Gambling Commission

We're committed to providing a safe and enjoyable experience for all our players. If you have any questions or concerns about responsible gaming practices at 21 Casino, don't hesitate to reach out to our customer support team.